Frequently Asked Questions

We ship to all addresses within the contiguous United States. We are unable to ship to Alaska, Hawaii, PO boxes, military addresses, parcel forwarders, or international destinations at this time.

Orders leave us within 1–2 business days, and those placed after 2:00 PM ET or at the weekend begin on the next business day. Expedited orders placed before 2:00 PM ET aim to ship the same day.

Standard Shipping: 3-8 business days, $8, complimentary on orders over $75.

Expedited Shipping: 2 business days, via UPH 2nd Day Air.

Orders travel with DHL eCommerce or UPS, depending on your address and the service selected.

Your order is prepared with care and leaves us within 1–2 business days. Your tracking details will follow from info@maisonbeaux.com as soon as it is on its way.

Tracking can take up to a day to update after the carrier collects your parcel.

Please accept our sincere apologies that your parcel has not yet reached you. On occasion, a parcel marked as delivered arrives a day later or is left in a discreet place nearby, such as with a neighbor or at your building’s reception.

Please allow 2–3 days. Should it not appear, write to us and a member of our Client Care team will open an investigation with the carrier on your behalf.

We accept all major credit cards and popular digital wallets, including Apple Pay, Shop Pay and Google Pay.

Write to us as soon as possible at info@maisonbeaux.com with your order number. If your order has not yet been fulfilled, a member of our Client Care team will confirm with our warehouse that it has not yet left us, and make the change or cancel it for you.

Should your order have already been fulfilled, it can no longer be changed. Once it arrives, you may simply refuse the delivery, or reach out to us and we will be pleased to send you a prepaid return label.

Please accept our sincere apologies for the condition in which your order arrived. We would be pleased to send a replacement or issue a full refund, including shipping, whichever you prefer.

At your convenience, write to us at info@maisonbeaux.com with your order number and a photo of the product and its packaging, and a member of our Client Care team will take care of everything from there. There is no need to return the item.

Please accept our sincere apologies for this oversight. At your convenience, write to us with your order number and a photo of the parcel contents, and a member of our Client Care team will arrange for the correct or missing product to be sent to you. There is no need to return the item.

Enter your email address on the product page and we will let you know the moment it returns. We do not take pre-orders, so nothing is charged in advance.

Gift wrapping and gift messages are not yet available.

One discount code may be applied to each order. Codes cannot be combined.

We would be pleased to help. Write to us with your order number and the discount code you intended to use, and a member of our Client Care team will apply it on our side, provided it is valid for your purchase. The difference will be refunded to your original payment method. There is no need to place a new order.

If a promotion begins within 7 days of your purchase, write to us and we will be pleased to refund the difference.

It is our pleasure to assist with your return. Unopened or gently used products purchased from maisonbeaux.com may be returned within 30 days of delivery, and return shipping is complimentary. Products that are largely used up are not eligible.

To begin your return, please write to us at info@maisonbeaux.com with your order number and the reason for your return, and a member of our Client Care team will send your prepaid return label personally. We kindly ask that you hold your parcel until your label arrives, so your return can be received with care.

Each return is reviewed by our quality control team on arrival. Once approved, your refund will be issued to your original payment method and appears within 5–7 business days, depending on your bank. Original shipping costs are non-refundable.

Returns are complimentary, so you are welcome to return your product and place a new order in its place.

Sets and bundles, including the Shampoo + Conditioner Duo and the Discovery Kit, are final sale. They are priced below the individual products to reflect this.

Purchases from third party retailers and independent salons are returned or refunded through the original retailer. Please contact them directly, and they will be pleased to help.